Shipping policy

Shipping & Delivery Policy

This policy applies to orders placed directly on siig.com. If you purchased SIIG products from a reseller, distributor, or other retailer, please contact that seller.

1. Order Processing
We aim to process and dispatch all orders within 48 business hours. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays are processed on the next business day.
Orders pending payment verification or additional credit card authorization may be delayed.
Once your order ships, you will receive a confirmation email with tracking information. You can also track your order at https://siig.com/apps/aftership

2. Shipping Destinations
- Domestic: We ship within the United States, including APO and FPO addresses.
- P.O. Boxes: We do not ship to individual P.O. Boxes. Please provide a physical street address.
- Hawaii, Alaska, and International: Orders to these destinations require a valid customer carrier account (FedEx, UPS, or DHL). Please contact our sales team at sales@siig.com to place these orders.
- Duties and Taxes: Recipients are responsible for all import duties, taxes, and customs fees. Delays caused by customs clearance are beyond SIIG's control.

3. Carriers, Rates, and Delivery
- We ship with UPS, FedEx, and USPS.
- Shipping rates are calculated at checkout based on your shipping address, order weight, and selected shipping method.
- Deliveries are made Monday through Friday. Overnight orders placed on Friday will be delivered on the following Monday.
- Delivery estimates are provided by the carrier and are not guaranteed. SIIG is not responsible for delays caused by carriers, weather, or other events beyond our control.

4. Expedited Shipping
Expedited shipping is not available for oversized shipments, orders over 200 lbs (90 kg), or orders requiring special handling. These orders may require an additional 48 business hours for processing.

5. Shipping Address
Please make sure your shipping address is complete and accurate. SIIG is not responsible for orders that are delayed or lost due to an incorrect or incomplete address. If you need to correct your address, contact support@siig.com as soon as possible.

6. Missing or Short Shipments
Upon delivery, please check that the contents match your invoice. Any discrepancy must be reported within 48 hours of receipt through our Return / RMA form: https://siig.com/pages/return-rma
Claims made after 48 hours may be investigated at SIIG's sole discretion.

7. Damaged Shipments
- Visible damage: You may refuse the shipment. Clearly note the refusal on the carrier's receipt and submit the Return / RMA form within 48 hours.
- Concealed damage: If you accept a package and later find internal damage, submit the Return / RMA form within 48 hours.
- Please keep all product packaging for carrier inspection, or be prepared to provide photos of the damage. Claims reported after 48 hours may not be honored.

8. Lost Packages
If your tracking shows "Delivered" but you have not received your package, please:
- Check around your delivery location, including mailrooms, reception desks, loading docks, and with neighbors or coworkers who may have accepted the package.
- Confirm that the shipping address on your order confirmation is correct.
If you still cannot locate your package, report it within 48 hours of the delivery date shown in tracking by contacting support@siig.com or submitting our Return / RMA form: https://siig.com/pages/return-rma
Please include your order number and tracking number. SIIG will work with the carrier to investigate the claim.
Claims reported after 48 hours may be investigated at SIIG's sole discretion.

9. Refused Shipments
If a shipment is refused at delivery for any reason other than a SIIG error or visible shipping damage, a 5% administrative fee (based on the total order value) and the original shipping costs will be deducted from your refund. You must submit the Return / RMA form after refusing the shipment to start the refund process.
The 5% fee does not appear as a separate line on your original invoice. It covers non-recoverable merchant service and credit card processing fees incurred on the original transaction.

10. Pre-order Items
Items marked "Pre-order" are currently out of stock. Please submit our Sales Inquiry form for availability updates: https://siig.com/pages/sales-inquiry

11. Power Adapters
Unless otherwise specified, all products are supplied with North American power adapters only.

For returns, refunds, and warranty, please see our Return, Refund & Warranty Policy: https://siig.com/pages/return-refund-warranty-policy

Questions? Contact us at support@siig.com or +1 (510) 657-8688.