41 Years US Based Company

SHIPPING & DELIVERY POLICY

We are committed to delivering your orders safely and on time.

SHIPPING & DELIVERY POLICY

We are committed to delivering your orders safely and on time.

Fast Processing

Orders are processed quickly.

Secure Packaging

Your items are packed with care.

Reliable Delivery

Our partner with trusted carriers.

Order Tracking

Track your order every step of the way.

Thank you for choosing SIIG.com We strive to process and dispatch all orders within 48 business hours. Please review the following guidelines before placing your order.

1. Shipping Destinations
  • Domestic: We ship across the USA, including APO and FPO facilities.
  • Restrictions: We do not ship to individual P.O. Boxes.
  • International & Non-Contiguous US: For orders to Hawaii, Alaska, or international destinations, customers must provide a valid carrier account (FedEx, UPS, or DHL). Please contact our sales team at sales@siig.com to complete these orders.

* Note: Recipients are responsible for all import duties, taxes, and customs fees.

2. Expedited Shipping Limits

Expedited shipping is unavailable for:

  • Over-sized shipments.
  • Orders exceeding 200 lbs (90kg).
  • Orders requiring special handling.
  • Please allow an additional 48 business hours for processing.
  • Delivery Schedule: Deliveries occur Monday–Friday. Overnight request placed on Friday will be delivered on the following Monday (the next business day).

3. Missing or Short Shipments

Upon delivery, please verify that all details match your invoice.

Deadline: Discrepancies must be reported within 48 hours of receipt. SIIG.com reserves the right to investigate claims made after 48 hours at its sole discretion.

4. Damaged Shipments
  • Visible Damage: You may refuse the shipment. Clearly note the refusal on the carrier’s receipt and submit Return & RMA form within 48 hours.
  • Concealed Damage: If you accept a package and later find internal damage, you must submit Return & RMA form within 48 hours.
  • Requirements: Retain all product packaging for carrier inspection or be prepared to provide photos of the damage. Claims reported after 48 hours may not be honored.

5. Refused & Pre-ordered Items
  • Refusal Fee: A 5% administrative fee and the original shipping costs will be deducted from your final refund, unless the refusal is due to a SIIG error or visible shipping damage.
  • Administrative Fee Deduction Notice:
  1. Please be advised that the 5% administrative fee is not reflected as a separate item on your original sales invoice.
  2. How the Fee is Applied: The 5% administrative fee is calculated based on https://siig.com/pages/return-refund-warranty-policy the total order value. This amount will be automatically deducted from your total refund at the time of processing. This fee covers non-recoverable merchant service charges and credit card processing fees incurred by SIIG during the original transaction.

6. Pre-orders

Items marked as "Pre-order" are currently out of stock. Please complete our Sales Inquiry Form for availability updates.

7. Payment & General Terms
  • Accepted Payments: Credit Cards (Visa, MC, Amex, Discover), Apple Pay, Google Pay, Shop Pay, PayPal.
  • For other payment options: Please fill out Sales Inquiry Form, Your order will be processed once payment is received.
  • Carriers: We utilize UPS, FedEx, and USPS.
  • Final Sale: All sales are final, except for goods that arrive damaged or defective.
  • Power Adapters: Unless specified otherwise, all products are supplied with North American power adapters only.
{"statementLink":"","footerHtml":" ","consistentHelpData":[],"hideMobile":false,"hideTrigger":false,"disableBgProcess":false,"language":"en","position":"left","leadColor":"#146ff8","triggerColor":"#146ff8","triggerRadius":"50%","triggerPositionX":"left","triggerPositionY":"bottom","triggerIcon":"people","triggerSize":"medium","triggerOffsetX":20,"triggerOffsetY":20,"mobile":{"triggerSize":"small","triggerPositionX":"right","triggerPositionY":"bottom","triggerOffsetX":10,"triggerOffsetY":10,"triggerRadius":"50%"}}