Knowledge Base

General Troubleshooting Tips

Q: What is the maximum HDMI cable length support?

Usually suggestion like below, but still depend on cable quality. 4K60Hz: under 5m 4K30Hz: under 10m 1080p@60Hz: under 15m

Q: How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

Description: To help troubleshoot error messages and other issues, you can start Windows Vista, Windows 7, or Windows 8 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A ...

Q: The displays are not working in Mac 10.13 & 10.14

Applies to the Following Products: - USB 3.0 4K Dual Video Docking Station - USB-C (JU-DK0411-S1) - USB-C Triple 4K Display Docking Station with PD Charging - 60watts (JU-DK0611-S1) - USB 3.1 Type-C Dual 4K Docking Station with Power Delivery 60watts...

Q: Multiple Video to SDI Scaler Converter (CE-H24J11-S1): How to Change the Video Input Source from HDMI to VGA

The unit defaults to HDMI input signal. The unit can be changed to VGA input, I have included the steps below. 1. On the unit there are 3 buttons, press the "Enter" button to bring up the OSD.2. If "Output Setup" is not highlighted, use either ...

Q: What capture software works with the HDMI Capture Adapters

The capture adapter works with many 3rd party software such as OBS Studio and VLC. We recommend OBS Studio at the link: https://obsproject.com/

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Charging Station

Q: What is GaN, and why must I buy a GaN charger?

In summary, Gallium Nitride (GaN) is a high-voltage-conducting material that outperforms silicon in speed and efficiency. Using a GaN charger offers significant advantages in terms of efficiency and size. GaN (Gallium Nitride) technology allows for...

Q: What is Qualcomm Quick Charge?

Quick Charge is a charging standard by Qualcomm for smartphones, power banks, and wall chargers. It enables devices to charge batteries significantly faster by operating at varying voltage ranges. With the growing trend of smartphones featuring larger...

Q: How fast is Qualcomm Quick Charge 3.0?

Qualcomm Quick Charge 3.0 is specifically designed to charge the batteries of most smartphones to 80% in approximately 30 minutes. When a device is first connected to a QC charger, the charger will deliver a higher charging current to bring the battery...

Q: Is Quick Charge 3.0 the same as PD?

QC (Quick Charge) chargers are designed for devices with Qualcomm Snapdragon processors. They provide optimized charging for Snapdragon-powered devices. On the other hand, PD (Power Delivery) chargers offer greater flexibility. They can charge a wider...

Q: Should I discharge and recharge the notebook battery regularly?

You do not need to discharge and recharge your notebook battery regularly. Lithium-ion batteries, the most common battery used in notebooks, do not have a memory effect. This means that you can charge them at any time without affecting their lifespan...

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Docking Station

Q: What is the difference between DisplayLink vs Alt Mode?

DisplayLink ports use a DisplayLink chip to extend displays using USB 3.0 data connectivity. They require drivers to be installed on the computer. Alt Mode MST ports use Multi-Stream Transport to split a single display signal from the computer's GPU...

Q: What is USB-C Power Delivery (PD) pass-through?

Using a Power Delivery pass-through with a supported USB-C laptop, you can power the laptop and the multiport adapter/hub with your existing USB-C laptop power adapter. To ensure the hub powers and charges your laptop, your host laptop's USB-C port must...

Q: Can I leave my notebook computer connected to a charging dock overnight?

That's correct. It is generally safe to leave your laptop connected to a USB-C docking station with Power Delivery for extended periods. This is because modern laptops have built-in battery management systems that will prevent the battery from being ...

Q: What should I do if the hub/dock’s HDMI port is not working?

I understand that your HDMI port is not working and you are looking for troubleshooting tips. Here are some things you can try: For laptops: • Check if the connected USB-C port of your laptop supports DP Alt Mode (display output). You can check your...

Q: Docking Station vs. USB Hub – What’s the Difference?

The major difference between USB hubs and docking stations comes in their capabilities. A USB hub would draw power from your computing device and power up the connected peripherals. Since the USB hub can’t power up a laptop, it has a USB-C Power Delivery...

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MST Hub

Q: Can I use an MST hub connected to my laptop docking station?

No, we don't recommend using an MST hub connected to a laptop docking station. Instead, we suggest using USB video adapters to connect additional monitors to your docking station. We recommend you purchase SIIG's USB-C docking station with MST technology...

Q: I am unable to get 4 displays working using a 4-port MST hub with an AMD or Nvidia video card. Why is this?

Not all video cards support MST, and some may not support four displays. Please confirm with your video card manufacturer that your card supports MST and the number of displays you need. You will also need to check the total bandwidth of connected ...

Q: My computer doesn't support 4 displays with CE-DP0R11-S1. How to add more displays?

We recommend USB video adapters if an MST hub is not an option. They work around GPU display limitations, are easy to install, and USB 3.0 versions perform well. We recommend JU-H30H11-S1.

Q: I just received a mini DisplayPort MST hub to 2x HDMI that only allows mirror images. I'm on a Mac, is it compatible?

macOS doesn't support MST, so you can't use a single DisplayPort connection to output to multiple monitors on a Mac.

Q: What does Multi-Stream Transport (MST) stand for?

Multi-Stream Transport (MST) is a feature of DisplayPort 1.2 and newer that allows multiple display video signals to be transmitted through a single DisplayPort (DP) cable. MST can be used in two configurations: MST Hub: This configuration splits one...

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IR Remote Extender

Q: What is an IR remote repeater?

An IR remote repeater is a device that helps your remote control work even when it can't see the IR sensor on your TV. This is useful if your TV is in a cabinet or has a frame mirror TV. To use an IR remote repeater, you need to plug it into an outlet...

Q: The benefit of using an IR remote extender

An IR remote extender is a device that allows you to control your devices from a distance, even if they are not in direct line of sight with your remote control. It sends the IR signal from your remote control to the extender, which then retransmit to...

Q: What are the limitations of using an IR remote extender?

Here are some of the limitations of IR remote extenders: If your devices are located behind a metal cabinet or door, they may require assistance to function properly. The IR remote extender may not be able to reach them in such cases. Interference ...

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KVM

Q: What are the benefits of using an USB-C KVM switch?

• Efficiency: USB-C KVM switches can help you to save space and desk clutter by allowing you to control multiple computers with a single keyboard, mouse, and monitor. • Convenience: USB-C KVM switches can make it easy to switch between computers...

Q: What are the factors to consider when choosing a proper USB-C KVM Docking station?

The number of devices you need to connect: Some USB-C KVM Docking stations can only connect two devices, while others can connect up to four or more. Make sure to choose a docking station that can connect all of the devices you need to use. ...

Q: What are the benefits of buying an advanced quad view KVM switch?

• Multi-view: Advanced quad-view KVM switches allow you to view four different computer screens on a single monitor. This can be helpful for tasks such as troubleshooting, monitoring, and presentations. • Mouse roaming: Advanced quad view KVM...

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Capture

Q: Why I can't detect the capture device?

Please check the Windows "Device Manage"-> Cameras, does it have added a new USB device. If Windows "Device Manager" has not detect the device, please check the power and cable connection, please use the USB cable attached with product. &...

Q: Why I can't get the Video in the capture software?

1. Please confirm the software setting and cable connection. 2. Please do not capture the HDCP-encoded video. Our product follows the HDMI Specifications, it can not capture the HDCP-encoded video.

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Controllers/Storage

Q: Cooling fan not working or noisy

Applies to the Following Products: - 3.5 SATA MobileRack - Trayless (SC-SA0712-S1)- Cool SATA to USB 2.0 Docking (SC-SA0212-S1)- Cool SATA to USB 2.0/eSATA Docking (SC-SA0312-S1)- SuperSpeed USB (3.0) to SATA 3Gb/s HD Docking with Fan (SC...

Q: How to connect the enclosure to an eSATA port

Applies to the Following Product: - 2.5" USB 2.0/eSATA to SATA Enclosure (JU-SA0D12-S1) Solution: In addition to connecting the included eSATA cable, the included USB 2.0 power connector must also be connected to the enclosure...

Q: Vmware ESXi 5.0

Applies to the Following Products: - SATA II PCIe RAID (SC-SAER12-S2)- SATA II PCIe (SC-SAE012-S2)- eSATA II PCIe Pro (SC-SAE412-S3)- eSATA II PCIe i/e (SC-SAE212-S2)- DP SATA 6Gb/s 2S1P PCIe (SC-SA0E12-S1)- DP SATA 6Gb/s 2-Port PCIe (SC-SA0L11...

Q: How to make a bootable usb flash drive to upgrade firmware?

Q: Blue screen when installing Windows operating system

Applies to the Following Products: - DP eSATA 6Gb/s 2-Port PCIe (SC-SA0M11-S1)- DP eSATA 6Gb/s 2-Port PCIe i/e (SC-SA0N11-S1)- DP SATA 6Gb/s 2-Port PCIe (SC-SA0L11-S1)- DP SATA 6Gb/s 2S1P PCIe (SC-SA0E12-S1)- eSATA II PCIe i/e (SC-SAE212-S2)- ...

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Cables

Q: Is this a Passive or Active product?

Applies to the Following Products: - DisplayPort to HDMI Adapter (CB-DP0062-S1) - Mini DisplayPort to HDMI Adapter (CB-DP0B11-S1) - DisplayPort (M) to HDMI (F) Adapter (CB-DP0811-S1) - DisplayPort to DVI Adapter (CB-DP0072-S1) &nbsp...

Q: The adapter's LED is not lit when plugged into a power outlet.

Applies to the Following Products: - Universal AC Power Adapter - 90W (AC-PW0012-S1) - Universal DC Power Adapter - 90W (AC-PW0612-S1) Solution: The adapter is defective. Unfortunately, the adapter is not repairable. Return...

Q: Do your DisplayPort to HDMI Adapters support bi-directional signal conversion?

Applies to the Following Products: - DisplayPort to HDMI Adapter (CB-DP0062-S1) - DisplayPort (M) to HDMI (F) Adapter (CB-DP0811-S1) - Mini DisplayPort to HDMI Adapter (CB-DP0B11-S1) - DisplayPort to HDMI with Audio Active Adapter ( CB-DP0L11...

Q: Pin assignment for USB 2.0 B-Type to 5-pin Header

Applies to the Following Product: - USB 2.0 B-Type to 5-Pin Header Cable (CB-US0011-S1) Solution: Here's the pin assignment: Red ==> VCC White ==> D- Green ==> D+ Black ==> Ground Black ==> Ground &nbsp...

Q: Is this a plenum rated cable?

Applies to the Following Products: - USB 3.0 Active Repeater Cable - 20M (JU-CB0811-S1) - USB 3.0 Active Repeater Cable – 10M (JU-CB0611-S1) - USB 3.0 Active Repeater Cable – 15M (JU-CB0711-S1) - USB 3.0 Active Repeater Cable...

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Consumer Electronics

Q: Windows Media Player

Applies to the Following Product: - Vista MCE Remote (CE-000022-S1) Description: Can I use Vista MCE Remote to play Windows Media Player in Windows 7? Solution: Yes, it is compatible. &...

Q: Charging through power outlet

Applies to the Following Products: - Solar Portable Battery Charger (CE-CH0112-S1) - Portable Battery Charger - 2400 (CE-CH0012-S1) Description: Can I charge through the power outlet? Solution: Yes...

Q: What are the differences between CE-H20511-S1 and CE-H20512-S1?

Applies to the Following Products: - HDMI/DVI to YPbPr/VGA & Audio Converter (CE-H20511-S1)- HDMI/DVI to VGA/YPbPr & Audio Converter (CE-H20512-S1) Solution: CE-H20511-S1 and CE-H20512-S1 are the same product.&nbsp...

Q: I want to set it as extended mode

Applies to the Following Products: 1x2 Compact VGA & Audio Splitter (CE-VG0B11-S1) 1x2 Compact VGA Splitter (CE-VG0A11-S1) 1x2 VGA & Audio Splitter (CE-VG0C11-S1) 1x2 VGA Splitter (CE-VG0911-S1) 1x4 VGA & Audio Splitter...

Q: It will not switch to the other PC when using hotkey

Applies to the Following Product: 2x1 USB HDMI KVM Switch (CE-KV0011-S1) Description: It will not switch to the other PC when using hotkey on the keyboard Solution: Do not pause pressing the keys when switching...

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Device Servers

Q: Configuring the RS232 to Bluetooth Converter

Applies to the Following Product: - RS232 to Bluetooth Converter (ID-SB0011-S1) Solution: 1. Plug the power adapter into the Bluetooth Converter and connect to COM 1 (any COM port is ok).2. Run the BT1 program (BT RS232 Config...

Q: USB over IP USB protocol support

Applies to the Following Products: - USB over IP (ID-DS0011-S1) - USB over IP 1-Port (ID-DS0512-S1) Solution: The USB Over IP maintains the USB protocol from the USB device all the way back to the computer.

Q: USB Over IP Admin will not open

Applies to the Following Product: - ID-DS0011-S1 Solution: Make sure you log in as Administrator before openning USB Over IP Admin.

Q: USB over IP Device Server Device Support

Applies to the Following Products: - USB Over IP 1-Port (ID-DS0512-S1) Solution: Due to limited bandwidth on 100M fast ethernet, those devices that require real-time streaming in USB 2.0 high-speed mode may not work on this product. USB ...

Q: Telnet

Applies to the Following Product: - USB over IP 1-Port (ID-DS0512-S1)) Description: Does this product allow me to open a telnet session to it and see the USB traffic? Solution: Unfortunately, it will not allow you. It ...

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Extenders

Q: Use with RG6 or RG59 cable

Applies to the Following Product: - HDMI over Single Coax Extender (CE-H20K11-S1) Solution: It will work with either cable.

Q: Audio Return Channel (ARC)

Applies to the Following Product: - HDMI Extender over 2 CAT5e with IR (CE-HM0052-S1) Description: Is this compatible with Audio Return Channel (ARC)? Solution: Unfortunately, this is a high speed HDMI cable version...

Q: HDMI Repeater FAQ

Applies to the Following Product: - HDMI Repeater (CE-H20N11-S1) Description: 1. Does it support HDCP handshaking between HDCP compliant devices? 2. When is the optional power supply needed? Solution: 1.&...

Q: HDCP Compliant

Applies to the Following Products: - DVI over CAT5e Extender (CE-D20111-S1)- DVI to HDMI over CAT5e Mini-Extender (CE-D20012-S1)- Mini DVI Extender (CE-DV0061-S1)- Full HD 1080P HDMI Wireless Extender (CE-H20S11-S1)- HDMI 1.3 over 1-Cat5e Extender...

Q: Hello, how long is the USB cable that's included with your JU-EX0311-S1 extender? Thanks in advance!

Hello, The USB cable is 1 meter or 3.3ft long.

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Firewire Devices

Q: Connecting the power connector on Firewire adapters

Applies to the Following Products: - DP FireWire 2-Port PCIe (NN-E20012-S2) - DP FireWire PCIe (NN-E20022-S1) - FireWire 2-Port PCIe DV (NN-E20112-S2) - FireWire 3-Port PCI (NN-400012-S8) - FireWire 3-Port C14PCI i/e (NN-440012-S8...

Q: Download driver

Applies to the Following Products: - DP FireWire 2-Port PCIe (NN-E20012-S2 )- DP FireWire PCIe (NN-E20022-S)- FireWire 2-Port PCIe DV (NN-E20112-S2 )- FireWire 3-Port PCI (NN-400012-S8 )- FireWire 3-Port PCI i/e (NN-440012-S8)- FireWire 3-port...

Q: FireWire 400 adapter can not recognize DV camera

Applies to the Following Products: - DP FireWire 2-Port PCIe (NN-E20012-S2)- DP FireWire PCIe (NN-E20022-S1)- FireWire 2-Port PCIe DV (NN-E20112-S2)- FireWire 3-Port PCI (NN-400012-S8)- FireWire 3-Port PCI i/e (NN-440012-S8)- FireWire 3-port...

Q: Driver Installation Failed

Applies to the Following Products: - FireWire 3-Port PCI (NN-400012-S8)- FireWire 3-Port PCI i/e (NN-440012-S8)- FireWire 3-port PCI I/O (NN-300012-S6)- FireWire Home DV Kit (NN-400P22-S6)- Low Profile 1394 Adapter (LP-N21011-S8)- DP FireWire...

Q: The yellow exclamation mark appears on the device manager in Windows 8

Applies to the Following Products: - DP FireWire 800 PCIe (NN-FW0012-S1)- FireWire 800 3-Port PCIe (NN-E38012-S3) Description: The card can't be recognized. A yellow exclamation mark shows up in Device Manager ...

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iPad/Tablet Accessories

Q: Can I purchase a replacement ink cartridge for the Wake Stylus + Pen?

Applies to the Following Products: - WakeStylus +Pen - White (AC-PD0512-S1) - Wake Stylus + Pen - Black (AC-PD0412-S1) Solution: Yes. The part number is AC-PD0611-S1. Go to the link below to purchase a replacement...

Q: Color of the LED when charging your Galaxy Tablet

Applies to the Following Product: - 4-in-1 Connectivity Adapter for Galaxy Tablets (CE-SD0012-S1) Description: When I charge my Galaxy Tablet, is the LED suppose to turn blue color? Solution: The LED is designed...

Q: What are reasons to use iPad/ Tablet Kiosk stand?

To display information in a public space. An iPad kiosk stand can display information in a public space, such as a lobby, retail store, or trade show. This can promote a product or service, provide directions, or share news and updates. To provide a...

Q: What are the factors to consider when choosing a proper iPad Kiosk desk stand?

The size and weight of your iPad: Some stands are designed for specific models of iPad, while others are more versatile. Make sure to choose a stand that is the right size for your iPad and supports its weight. The features you need: Some stands offer...

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Keyboards & Mouse

Q: Keyboard is typing wrong characters

Applies to the Following Products: - Wireless Ultra Slim Multimedia Mini Keyboard (JK-WR0612-S1) - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1) - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1) - Wireless Ultra Slim Mini Keyboard...

Q: Letter on the key coming off

Applies to the Following Products: - USB Ultra Slim Mini Keyboard (JK-US0512-S1) - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Ultra Slim Mini Keyboard (JK-WR0512-S1) - USB Desktop Keyboard (JK-US0012-S1) - USB Premium ...

Q: My wireless keyboard and/or mouse do not work

Applies to the Following Products: - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Ultra Slim Mini Keyboard (JK-WR0512-S1) - Wireless Ultra Slim Multimedia Mini Keyboard (JK-WR0612-S1) - Wireless Multimedia Mini Keyboard...

Q: The keyboard failed to work

Applies to the Following Products: - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1) - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1) - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Multimedia Mini Keyboard...

Q: How do I disable the touchpad's feature?

Applies to the Following Product: - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1) Solution: To disable the touchpad, you have to disable the correct "HID-compliant mouse" found under "Mice and other pointing devices...

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Networking

Q: PXE Booting

Applies to the Following Products: - USB 2.0 Fast Ethernet Adapter (JU-NE0012-S1) - USB 2.0 Gigabit Ethernet (JU-NE0111-S1) - USB 2.0 Gigabit Ethernet Adapter (JU-NE0311-S1) - USB 3.0 to Gigabit Ethernet Adapter (JU-NE0211-S1) - Dual Profile...

Q: Not recognized in Mac OS X 10.7.4

Applies to the Following Product: - USB 2.0 Fast Ethernet Adapter (JU-NE0012-S1) Solution: Click the link below to download the latest driver. Remember to remove current driver before installing the latest driver. http...

Q: Can you set two different static IP addresses?

Applies to the Following Product: - DP 2-Port Gigabit Ethernet PCIe (CN-GP2011-S1) Solution: Yes, it can be set two different static IP addresses.

Q: Are any of your USB 2.0 to ethernet product is PXE Boot compatible?

Applies to the Following Products: - USB 2.0 Fast Ethernet Adapter (JU-NE0012-S1) - USB 2.0 Gigabit Ethernet Adapter (JU-NE0311-S1) - USB 3.0 & 2.0 Hub with Gigabit Ethernet and 5V/4A Adapter (JU-H70311-S1) - USB 3.0 Gigabit Ethernet ...

Q: How to get to Internet Protocol (TCP/IP) Properties

Applies to the Following Product: - Wireless-N Wi-Fi Repeater/Extender (CN-WR0912-S1) Solution: 1. Click Start, then Control Panel 2. Click System and Security 3. Click Network and Internet 4. Click View network ...

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Notebook Add-ons

Q: How to select proper adapter tip to fit my laptop?

Applies to the Following Products: - Universal AC Power Adapter - 90W (AC-PW0012-S1) - Universal DC Power Adapter - 90W (AC-PW0612-S1) Solution: Unfortunately, it is difficult to list every notebook model compatible...

Q: Adapter Tip Compatibility List

Applies to the Following Products: - Universal AC Power Adapter - 90W (AC-PW0012-S1) - Universal DC Power Adapter - 90W (AC-PW0612-S1) - Universal AC/USB Power Adapter - 90W (AC-PW0E12-S1) - Universal AC/Dual USB Power Adapter...

Q: None of the tips fit in my Laptop

Applies to the Following Products: - Universal AC Power Adapter - 90W (AC-PW0012-S1) - Ultra-Compact Universal AC/USB Power Adapter-45W (AC-PW0N12-S1) - Universal AC/Dual USB Power Adapter – 90W (AC-PW0F12-S1) - Universal AC/USB Power...

Q: I do not see my Laptop's model number in your compatible list, is my Laptop compatible?

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Parallel Port Devices

Q: Software dongle key not working with parallel port

Applies to the Following Products: - CyberParallel Dual PCIe (JJ-E02011-S1) - Cyber 1S1P PCIe (JJ-E00011-S3) - Cyber 2S1P PCIe (JJ-P21211-S1) - Cyber 2S1P 950 PCI (JJ-P21012-S7) - CyberParallel PCI (JJ-P00112-S6) - Cyber I/O PCI (...

Q: I'm using a JJ-P01211-S6 PCI parallel port card(s). I have 2 similar PC's running side by side. Both have the exact same (duplicated) hard drive in them (WinXP). A hardware dongle is recognized in one PC, but not the other. When I look at Device Manager, the PCI parallel port is resides in different memory locations on the 2 PCs. When I look again in Safe Mode, the memory location of the card that doesn't work actually overlaps a memory location of a display driver chipset. If I uninstall and re-install the parallel port card, it always puts it in the same memory location. I can't seem to change the location of either the parallel port adapter OR the display driver chipset. Is there a utility that will allow me to change the memory location of the PCI parallel port?

Hello, The memory address is set automatically by the motherboard's BIOS and can't be changed. One thing to try move the board to a different PCI slot, memory address might change.

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Serial Port Devices

Q: Windows 7 and Vista driver for serial port adapter

Applies to the Following Product: - Cyber Serial Dual Plus (JJ-P20212) Description: I need the Windows 7 and Vista driver for my PCI serial port adapter. Solution: You have hardware version 3 or below which is not ...

Q: Windows blue screen when shutdown or restarted

Applies to the Following Products: - DP CyberSerial Dual PCIe (JJ-E20011-S3) - DP CyberSerial 4S PCIe (JJ-E40011-S3) Description: In Intel i3 / i5 / i7 systems, to solve Windows 7 blue screen plus memory ...

Q: RS232 9-pin pin-out diagram

Applies to the Following Products: - USB to Serial (JU-CB1S12-S3) - USB to 2-port Serial (JU-HS2012-S2) Solution: Open the attachment to view the pin-out diagram. Adobe Acrobat Reader must be installed to...

Q: Isolation and surge protection

Applies to the Following Products: - 8-Port USB to RS-232 Serial Adapter Hub (JU-SC0211-S1) - 8-Port Industrial USB to RS-232 Serial Adapter Hub (ID-SC0811-S1) Description: Does this serial adapter hub come with isolation and surge...

Q: RJ45 pin assignment

Applies to the Following Products: - Single-Serial PC Card (JJ-PCM012-S1) - Single-Serial PC Card (JJ-PCM012-S2) Solution: Please refer to the document at the link below for the pin assignment. http://www.siig.com...

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Sound Cards

Q: Is Game/Midi Port supported in Windows 7?

Applies to the Following Product: - SoundWave 5.1 PCI (IC-510012-S2) Solution: No, it is not supported. It support Windows XP (32-bit) and Windows Server 2003 (32-bit) only.

Q: No sound from my USB Soundwave soundcard

Applies to the Following Products: - USB SoundWave 7.1 Pro (CE-S000022-S1) - USB SoundWave 7.1 Digital (CE-710112-S1) - USB SoundWave 7.1 (CE-S00012-S1) Description: The drivers are installed but no sound from the computer &nbsp...

Q: Power consumption

Applies to the Following Product: - SoundWave 5.1 PCI-LP (LP-000022-S2) Description: How much current does our LP-000022-S2 draw in 5v or 3.3v slot? Solution: It is 1.27W (12v/60mA + 5v/110mA). &nbsp...

Q: How to set 7.1 sound

Applies to the Following Product: - SoundWave 7.1 PCI (IC-710012-S2) Description: How to set 7.1 sound Solution: 1. Please go to Control Panel. 2. Double click CMI Audio Config. 3. Under Output...

Q: Soundcard troubleshooting tips

Applies to the Following Products: - DP SoundWave 5.1 PCIe (IC-510111-S2)- DP SoundWave 4 Channel PCI (IC-400012-S1)- SoundWave 5.1 PCI (IC-510012-S2)- SoundWave 5.1 PCI-LP (LP-000022-S2)- SoundWave 7.1 PCI (IC-710012-S2)- USB SoundWave 7.1 (...

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Splitters

Q: Using VGA monitor with DVI splitter

Applies to the Following Products: - 1 x 2 DVI Splitter (CE-D20311-S1) - 1 x 4 DVI & Audio Splitter (CD-D20411-S1) Solution: These splitters support DVI-D (digital) signal only. VGA monitors, connecting through a DVI...

Q: No image showing on the display(s) connected to the Dual-Link DVI Splitter

Applies to the following product: - 1 x 4 Dual-Link DVI Splitter (CE-D20511-S1) - 1 x 9 Dual-Link DVI Splitter (CE-D20611-S1) Solution: The EDID of the display with the lowest resolution should be learned by the splitter. &...

Q: EDID Learning for 1x2 Dual-Link DVI Splitter

Applies to the Following Product: - 1x2 Dual-Link DVI Splitter (CE-D20211-S1) Solution: 1. Power off the splitter and all displays.2. Disconnect all displays from the splitter.3. &nbsp...

Q: Will the Dual-Link DVI Splitter support 3D displays?

Applies to the Following Products: - 1x9 Dual-Link DVI Splitter (CE-D20611-S1) - 1x4 Dual-Link DVI Splitter (CE-D20511-S1) - 1x2 Dual-Link DVI Splitter (CE-D20211-S1) Description: I am working with 1920 X 1080...

Q: The maximun resolution supported by the splitter

Applies to the Following Products: - 1x2 Dual-Link DVI Splitter (CE-D20211-S1) - 1x4 Dual-Link DVI Splitter (CE-D20511-S1) Solution: The splitter itself has no resolution limitations, the source device and the connected monitor...

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Switches

Q: IR Remote Control Hex Codes

Applies to the following product: - HDMI 4-Port Switch (CE-000012-S1) Solution: Below are the Hex codes for each button on the IR remote controller. On/Off switch: 01 #1: 03 #2: 25 #3: 07 #4: 09 CH <: ...

Q: No image on my HDMI TV

Applies to the Following Products: - 2x1 USB DisplayPort KVM Switch with Remote Control (CE-KV0311-S1) Description: I’m converting my PC’s DVI signal to DisplayPort signal using a DVI to DisplayPort adapter. Will ...

Q: How to automate Crestron control via RS232

Applies the following product: - 4x4 HDMI Matrix + Video-Wall Processor (part # CE-H24C11-S1) Solution: RS232 Protocol: Baud Rate 9600 bpsData bit: 8 bitsParity: NoneStop Bit: 1 bitTelnet ProtocolPort:23Username: adminPassword 123 ASCII...

Q: How to automate Crestron control via IP

Applies to the following product: - 4x4 HDMI Matrix + Video-Wall Processor (part # CE-H24C11-S1) Solution: SERVER_PORT 9760 Software command TYPE [Hex mode] len 0x4d 0x41 0x52 0x44 0x43 0x48 0xff cmd cm1 cm2 cm3 cm4 cm5 cm6 cm7 … cm* checksum...

Q: Are the 4K Smart Console KVM Switches DDM Fast Switching Compliant?

Applies to the Following Products: - 2-Port HDMI 2.0 4K HDR Smart Console KVM Switch with USB 3.0 and Multimedia Ports (CE-H25511-S1)- 4-Port HDMI 2.0 4K HDR Smart Console KVM Switch with USB 3.0 and Multimedia Ports (CE-H25611-S1) - 2-Port DVI Dual...

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TV/Monitor Mounts

Q: Screw stops turning preventing proper installation

Applies to the Following Product: - Full Motion TV Mount - 36" to 65" (CE-MT0912-S1) Description: The mounting rails can not be properly attach because screw "N" stops after a few turns. Solution: There are...

Q: Which SIIG TV mounts will fit Toshiba 42", model 42SL417U?

Applies to the following products: - Full Motion TV Mount - 36" to 65" (CE-MT0912-S1) - Low Profile Universal TV Mount 32" to 60" (CE-MT0612-S1) - Universal Tilting TV Mount 32" to 60" (CE-MT0712-S1) - Full Motion TV Mount 23" to 42...

Q: Will my TV mount support 24 inch studs?

Applies to the Following Product: - Full-Motion TV Mount - 36" to 65" (CE-MT0912-S1) Description: The studs in my wall are 24 inches apart will this mount install properly? Solution: For proper installation...

Q: How to Tighten Monitor Desk Mount Tilt Mechanism

Applies to the Following Products: - Articulating Dual Monitor Desk Mount - 13" to 27" (CE-MT0Q11-S1) - Articulating Monitor Desk Mount - 13" to 27" (CE-MT0P11-S1) - Articulating Quad Monitor Desk Mount - 13" to 27" (CE-MT0S12-S1) - Articulating...

Q: How to Tighten Full Motion TV Mount Tilt Mechanism

Applies to the Following Product: - Full Motion TV Mount 36" to 65" (CE-MT0912-S1) - Full Motion TV Mount 23" to 42" (CE-MT0512-S1) Description: I am not able to set the tilt to the desired angle. It only goes full tilt...

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