Q: Not detected by system or system will not boot

Applies to the Following Products:

DP 1-Port RS232 Serial PCIe with 16950 UART (JJ-E01111-S1)

2-Port RS232 Serial Mini PCIe with Power (JJ-E20211-S1)

2-Port RS232 Serial PCIe with 16950 UART (JJ-E02111-S1)

CyberSerial Dual PCIe (JJ-E10D11-S3)

DP 2-Port Industrial 422/485 PCI Express Adapter Card with 3KV Isolation (ID-E20211-S1)

DP CyberSerial 4S PCIe (JJ-E40011-S3)

DP CyberSerial Dual PCIe (JJ-E20011-S3)

DP CyberSerial PCIe (JJ-E10011-S3)

Dual-Serial Port / RS-232 PCIe Card (LB-S00014-S1)

Quad-Serial Port / RS-232 PCIe Card (LB-S00114-S1)

2-Port RS232 Serial PCI with 16950 UART (JJ-P20911-S7)

2-Port Serial 550-Value (JJ-P20511-S3)

4-Port RS232 Serial PCI with 16550 UART (JJ-P04511-S1)

4-Port RS232 Serial PCI with 16550 UART (JJ-P04511-S1)

CyberSerial 4S 550 PCI (JJ-P45012-S7)

CyberSerial Dual 950 PCI (JJ-P29012-S7)

CyberSerial Dual PCI (JJ-P02012-S7)

DP 1-Port RS232 Serial PCI with 16550 UART (JJ-P01311-S1)

DP 2-Port Industrial 232/422/485 Universal PCI Adapter Card with 3KV Isolation (ID-P20011-S1)

DP 4-Port Industrial 232/422/485 Universal PCI Adapter Card with 3KV Isolation (ID-P40011-S1)

DP 4-Port Industrial RS-232 Universal PCI Adapter Card with Power (ID-P40211-S1)

DP 4-Port RS422/485 PCI Adapter Card (ID-P40311-S1)

DP CyberSerial 2S PCI (JJ-P20211-S7)

DP Quartet Serial 550 PCI (JJ-P04621-S7)

DP 1-port ECP/EPP Parallel PCIe (JJ-E01211-S1)

DP CyberParallel Dual PCIe (JJ-E02211-S1)

DP CyberParallel PCIe (JJ-E01011-S3)

Single Parallel Port PCIe Card (LB-P00014-S1)

DP 1-Port ECP/EPP Parallel PCI (JJ-P01411-S1)

DP CyberParallel Dual (JJ-P00212-S6)

1S1P Mini PCIe with 16950 UART (JJ-E10111-S1)

Cyber 1S1P PCIe (JJ-E00011-S3)

Cyber 2S1P PCIe (JJ-P21211-S1)

Dual-Serial Port plus Single Parallel Port PCIe Card (LB-SP0114-S1)

Single Serial Port plus Single Parallel Port PCIe Card (LB-SP0014-S1)

4-Port USB 3.0 PCIe (JU-P40412-S1)

DP 2-Port USB 3.0 PCIe (JU-P20612-S1)

DP 4-Port USB 3.0 PCIe i/e (JU-P40311-S1)

DP USB 3.0 2-Port PCIe - Value (JU-P20811-S1)

DP USB 3.0 4-Port PCIe i/e (JU-P40212-S1)

SIIG Legacy & Beyond Superspeed DP 4 Ports PCI-e to USB 3.0 High Performance Adapter Card With 15Pin SATA power, 3x9-pin external & 1x9-pin internal connector. VL805 (JU-P40611-S2)

USB 3.0 2-Port (Ext) PCIe Host Card (LB-US0314-S1)

USB 3.0 4-Port (2-Ext plus19-pin header) PCIe Host Card (LB-US0214-S1)

USB 3.0 4-Port (Ext) PCIe Host Card (LB-US0114-S1)

USB 3.0 Type-C & Type-A 3-Port PCIe Card with M.2 SATA SSD Adapter (LB-US0414-S1)

USB 3.1 2-Port PCIe Host Adapter - Type-A (JU-P20912-S1)

USB 3.1 2-Port PCIe Host Adapter - Type-A/C (JU-P20A12-S1)

USB 3.1 2-Port PCIe Host Adapter(1x) - Type-A (JU-P20B12-S1)

USB 3.1 Gen 1 3-Port PCIe with Charging Port - Type-C Ready (JU-P20C11-S1)

DP FireWire 800 PCIe (NN-FW0012-S1)

FireWire 800 3-Port PCIe (NN-E38012-S3)

DP FireWire 2-Port PCIe (NN-E20012-S2)

DP FireWire PCIe (NN-E20022-S1)

FireWire 3-Port PCI (NN-400012-S8)

FireWire 3-Port PCI i/e (NN-440012-S8)

Low Profile 1394 Adapter (LP-N21011-S8)

SoundWave 5.1 PCI (IC-510012-S2)

SoundWave 7.1 PCI (IC-710012-S2)

DP SoundWave 5.1 PCIe (IC-510211-S1)

DP SoundWave 7.1 PCIe (IC-710211-S1)

DP eSATA 6Gb/s 2-Port PCIe (SC-SA0M11-S1)

DP eSATA 6Gb/s 2-Port PCIe i/e (SC-SA0N11-S1)

DP SATA 6Gb/s 4-Port Hybrid PCIe (SC-SA0R11-S1)

DP SATA II PCIe (SC-SAEB12-S1)

DP SATA II PCIe (SC-SAE012-S2)

eSATA II PCIe i/e (SC-SAE212-S2)

Legacy & Beyond SATA 6Gb/s 3i+1 SSD Hybrid PCIe (SC-SA0T11-S1)

USB 3.0 Type-C & Type-A 3-Port PCIe Card with M.2 SATA SSD Adapter (LB-US0414-S1)

Serial ATA 4-channel RAID (SC-SA4R12-S2)

Serial ATA PCI (SC-SAT212-S4)

Solution:

1. Re-seat the card. Make sure it is inserted properly.

2. Move the card into a different slot.

3. Wipe the gold strip of the card with a clean cloth.

4. Make sure your slot is working properly.

5. Update your system BIOS.

6. Check Device Manager to verify if it is installed properly.

7. If possible, install card into a different system to check if you have the same problem. This will verify if the card is defective or not compatible with your system.