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Q: Mouse cursor slow to respond or starts and stops
Applies to the Following Product:
- Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1)
Solution:
This issue may be related to poor signal between the wireless dongle and the keyboard. Please follow the troubleshooting tips below:
1. Replace the keyboard's batteries.
2. Point the keyboard in the direction of the wireless dongle when in use.
3. Move the wireless dongle to a different USB port.
4. Make sure no devices are blocking the dongle.
If the problem still exists after trying the troubleshooting tips, this may be a defective item. Please read the warranty and tech support section in the Quick Installation Guide for repair/replacement.
This issue may be related to poor signal between the wireless dongle and the keyboard.
Please follow the instructions below:
1. Replace the keyboard's batteries.
2. Point the keyboard in the direction of the wireless dongle when in use.
3. Move the wireless dongle to a different USB port. Make sure no devices are blocking the dongle.
If the problem still exists, this may be a defective item. Please read the warranty and tech support section in the Quick Installation Guide for repair/replacement.
