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General Troubleshooting Tips
Q: What is the maximum HDMI cable length support?
Usually suggestion like below, but still depend on cable quality. 4K60Hz: under 5m 4K30Hz: under 10m 1080p@60Hz: under 15m
Q: How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista
Description: To help troubleshoot error messages and other issues, you can start Windows Vista, Windows 7, or Windows 8 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A ...
Q: The displays are not working in Mac 10.13 & 10.14
Applies to the Following Products: - USB 3.0 4K Dual Video Docking Station - USB-C (JU-DK0411-S1) - USB-C Triple 4K Display Docking Station with PD Charging - 60watts (JU-DK0611-S1) - USB 3.1 Type-C Dual 4K Docking Station with Power Delivery 60watts...
Q: Multiple Video to SDI Scaler Converter (CE-H24J11-S1): How to Change the Video Input Source from HDMI to VGA
The unit defaults to HDMI input signal. The unit can be changed to VGA input, I have included the steps below. 1. On the unit there are 3 buttons, press the "Enter" button to bring up the OSD.2. If "Output Setup" is not highlighted, use either ...
Q: What capture software works with the HDMI Capture Adapters
The capture adapter works with many 3rd party software such as OBS Studio and VLC. We recommend OBS Studio at the link: https://obsproject.com/
Q: I just updated to macOS Catalina (10.15) and my Displays stopped working. How do I fix this issue?
Computers running macOS Catalina (10.15) may experience compatibility issues with products that use DisplayLink technology, such as USB Docking Stations and Video Adapters. Connecting to a DisplayLink-powered Product may cause the Display(s) to output...
Q: Why are my extended display black when I use a MacBook laptop with my Displaylink adapter/Docking station?
DisplayLink powered USB video adapters and docking stations are not compatible with anyMacBook running macOS 10.13.4 - 10.13.6. If a system has updated to macOS 10.13.4, 10.13.5, or10.13.6, upgrading to macOS 10.14 (Mojave) is an option for users to ...
Q: Why do I lose my additional monitor when my computer wakes up from sleep mode in Windows?
The steps below outline how to configure the USB root hub to stay on during hibernation, toprevent this from happening.Windows 8 / 10- On your keyboard, press the Windows key + X and select Control Panel- Click Hardware and Sound, then click Power Options...
Q: Everything is hooked up, but nothing is working. What should I do?
When you troubleshoot issues with a laptop docking station, there are some quick tests that youcan complete to rule out potential problems. You can test to make sure that the followingcomponents are working correctly and are not the source of the issue...
Q: Why is my laptop not charging using Power Delivery when connected to this device?
Your laptop might not support Power Delivery or might have specific charging requirements. AboutPower Delivery specification or limitation, please refer to the manufacturer of your laptop.
Q: My DisplayPort display is not working when I try to output 4K at 30Hz with this device. How do Iresolve this issue?
To output 4K to a DisplayPort display at 30Hz, your monitor must support the resolution andrefresh rate. If your monitor also supports 4K at 60Hz (DP 1.2 or higher), you may also need to setthe monitor for DP 1.1 to work at 4K at 30Hz.To resolve this...
