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Keyboards & Mouse
Q: Keyboard is typing wrong characters
Applies to the Following Products: - Wireless Ultra Slim Multimedia Mini Keyboard (JK-WR0612-S1) - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1) - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1) - Wireless Ultra Slim Mini Keyboard...
Q: Letter on the key coming off
Applies to the Following Products: - USB Ultra Slim Mini Keyboard (JK-US0512-S1) - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Ultra Slim Mini Keyboard (JK-WR0512-S1) - USB Desktop Keyboard (JK-US0012-S1) - USB Premium ...
Q: My wireless keyboard and/or mouse do not work
Applies to the Following Products: - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Ultra Slim Mini Keyboard (JK-WR0512-S1) - Wireless Ultra Slim Multimedia Mini Keyboard (JK-WR0612-S1) - Wireless Multimedia Mini Keyboard...
Q: The keyboard failed to work
Applies to the Following Products: - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1) - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1) - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Multimedia Mini Keyboard...
Q: How do I disable the touchpad's feature?
Applies to the Following Product: - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1) Solution: To disable the touchpad, you have to disable the correct "HID-compliant mouse" found under "Mice and other pointing devices...
Q: How can I make the touchpad more sensitive?
Applies to the Following Products: - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1) Solution: The touchpad’s sensitivity is not adjustable.
Q: Can the sensitivity of the trackball be adjusted?
Applies to the Following Products: - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1) Description: The cursor moves too fast when I use the trackball. Can the speed be adjusted? Solution: ...
Q: Does it support encryption?
Applies to the Following Products: - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1) - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1) - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Multimedia Mini...
Q: Mouse cursor slow to respond or starts and stops
Applies to the Following Product: - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1) Solution: This issue may be related to poor signal between the wireless dongle and the keyboard. Please follow the troubleshooting...
Q: Support for tablet PCs
Applies to the Following Products: - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1) - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1) - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Multimedia Mini Keyboard...
Q: Must be paired many times per day
Applies to the Following Products: - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1) - Wireless Multi-Touchpad Mini Keyboard (JK-WR0312-S1) - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Multimedia Mini Keyboard...
Q: Does it support Android system?
Applies to the Following Product: - Wireless Bluetooth Mini Keyboard (JK-BT0112-S1) Solution: Yes, it supports Android kernal 3.0 or later operating systems. However, it does not support Android 2.3.x and earlier...
Q: I lost my USB receiver. Where can I buy a new one?
Applies to the Following Products: - Wireless Multimedia Keyboard & Mouse (JK-WR0212-S1) - Wireless Slim Multimedia Keyboard & Mouse (JK-WR0812-S1) Solution: Unfortunately, the USB receiver is not inter-changeable...
Q: My trackball is not working.
Applies to the Following Product: - Wireless Mini Multimedia Trackball Keyboard (JK-WR0412-S1) Solution: Unfortunately, this is a defective product. Click below to fill our RMA form for replacement. http://www.siig.com/support/rma...
Q: Ammendment to Multimedia Function Key Instructions
Applies to the Following Product: - JK-US0K12-S1 Description:The Multimedia Function Key combination of Fn+F11 in the User Reference Guide version 02-1051A is incorrectly described as openning Windows Computer or My ...
Q: Keyboard is not working.
Applies to the following product:- Wireless Dura-Duo Keyboard and Mouse Combo (JK-WR0K12-S1) Solution: You need to pair the Keyboard and USB receiver. Make sure your USB receiver is not inserted into the system's USB port before pairing...
Q: Keyboard do not work
Applies to the Following Product: Wireless Extra-Duo Keyboard and Mouse Combo (JK-WR0J12-S1) Solution: The positive (+) and negative (-) label is backwards in the battery compartment of the keyboard. Please install the battery...
Q: Industrial/Medical Grade Washable Backlit Keyboard with Pointing Device - FAQ
Applies to the Following Part Numbers: JK-US0911-S1 Q&A Q1. What disinfectant products are recommended to clean the keyboard with? A1. Medicinal alcohol or Clorox wipes or similar product. Q2. What cleaning products should...
Q: Pairing the Keyboard to the USB Wireless Dongle
Applies to the following product: Wireless Slim-Duo Keyboard and Mouse - (JK-WR0S12-S1)Wireless Extra-Duo Keyboard and Mouse - (JK-WR0T12-S1) Description: The mouse is working but the keyboard is not working, is there anything I can...
Q: I can not control the mouse
Applies to the Following Products:6-Button Ergonomic Wireless Optical Mouse - Black (JK-WR0A12-S1)2.4GHz Wireless Optical Mouse - Red (JK-WR0G12-S1)6-Button Ergonomic Wireless Optical Mouse - Red (JK-WR0912-S1)6-Button Ergonomic Wireless...
